Privacy Policy

This Privacy Policy describes how Naseh ("we", "us", or "our") collects, uses, and protects your information when you use the Naseh mobile application. Naseh is a mobile app that provides financial education, personal finance guidance, and money management insights for users in Egypt.

By using the App, you agree to the practices described in this Privacy Policy.

Interpretation & Definitions

• Company — refers to Naseh ("We", "Us", "Our").
• Application — refers to the Naseh mobile software.
• Country — refers to Egypt.
• Device — any device that can access the Service, such as a mobile phone or tablet.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — refers to the Application.
• You — the individual using the Service.

Information We Collect

Account & Authentication Data

When you register or log in to the App, we collect the following to create and manage your account:

• Full name — used to personalize your experience.
• Email address — used to identify your account and communicate with you.
• Phone number — collected for account verification and security.
• Password — stored securely in encrypted/hashed form. We never store passwords in plain text.
• Account creation date and last login time — used for account security and session management.

Sign in with Apple

The App supports Sign in with Apple as an authentication option. When you use this method, Apple may share your name and email address (or a private relay email) with us depending on your preferences. We use this information solely to create and manage your account. We do not receive your Apple ID password or any payment information. This data is handled in accordance with Apple's Privacy Policy.

Technical & Device Data

We may automatically collect limited technical information to maintain app stability:

• Device type and operating system version
• App version
• Crash reports and error logs

This data is used solely to improve app performance and stability. It is not used to identify you personally.

Firebase Cloud Messaging (FCM)

The App uses Firebase Cloud Messaging, provided by Google, to deliver push notifications and important updates. Firebase may collect certain non-identifiable technical data such as device tokens to deliver notifications. We do not access or store this data directly. It is handled according to Google's Privacy Policy.

Device Permissions

The current version of the App does not request access to your camera, microphone, contacts, or location. If such features are added in future versions, you will be explicitly asked for permission before access is granted. You can manage all app permissions at any time from your device Settings.

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Authenticate your identity when you log in
• Send relevant notifications and app updates
• Improve the performance, stability, and content of the App
• Respond to your support requests or inquiries
• Comply with applicable legal obligations

Storage & Security

The security of your data is important to us. We protect your information using industry-standard measures including:

• Encrypted data transmission over HTTPS
• Hashed and salted password storage
• Access controls limiting who can view user data

Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your information may be processed at the Company's operating locations and in any other places where the parties involved in processing are located. This means your information may be transferred to and maintained on computers located outside your country, where data protection laws may differ. Your use of the App constitutes your agreement to this transfer.

Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal data within a reasonable timeframe, except where we are required by law to retain certain records.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited situations:

• Service Providers — with trusted third-party services (such as Firebase/Google) that help us operate the App, under strict data protection agreements.
• Legal Requirements — if required by law or in response to valid requests from public authorities (e.g. a court or government agency).
• Business Transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before such a transfer takes place.
• With Your Consent — we may share your information for any other purpose with your explicit consent.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your account and associated data
• Withdraw consent at any time for any processing based on consent

To exercise any of these rights, contact us at nasehteam@gmail.com.

Account Deletion

You can request deletion of your account and all associated personal data at any time by contacting us at nasehteam@gmail.com with the subject line "Delete My Account" and your registered email address.

We will process your request and confirm deletion within a reasonable timeframe. Please note that we may need to retain certain information where we have a legal obligation to do so.

Children's Privacy

The App is not directed at anyone under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has created an account, we will delete that account and its associated data promptly. If you believe a child has provided us with personal information, please contact us immediately.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please reach out to us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we will notify you through the App or by email before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.